Sr. Application Engineer in Bellevue, Washington

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Our E-Commerce client is looking for an experienced Sr. Application Engineer who is capable of leading the engineering, project onboarding, and operational efforts for customer service agent tools applications. This team delivers integrated software and hardware solutions allowing customers and partners to receive assistance.
You will be a critical part of a growing team using the latest technology to improve customer experience across voice, web, and mobile platforms. In this role, you would work with a small team of other system engineers to design, implement, and maintain a diverse set of contact center applications.
Your Day to Day activities include:
             Troubleshooting
             Patching for systems
             PowerShell/Command line/Linux scripting
             Using both Linux and Windows systems
             Bringing new app in sustainment works
             Understanding a feature before production and make sure it's ready for support
Responsibilities:
Engineering, design, and evaluation of new and current production application systems and supporting infrastructure
Operational planning, design and implementation for new and updated programs, including building documentation and procedures for Tier 1 and 2 support teams
Systems analysis and support for Internet-based solutions
Provide extensive troubleshooting and technical expertise in identifying issues that impact service delivery
Provide comprehensive troubleshooting and recommend fixes for application issues, including batch jobs, data store, application functionality and presentation layers
Provide design requirements, feedback and guidance to software development teams for operational best practices
Scheduling, planning and implementing new systems
Utilizing your enterprise technical expertise to drive the improvements of production systems
Utilizing your support expertise to set and improve existing standards for system administration, such as process, builds, monitoring, reporting and documentation
Qualifications:
Bachelors degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission-critical eCommerce systems
5-7 years experience working in a production environment as a Systems Engineer, Systems Operations, Sustainment Engineer, or Support/System Analyst position
Proven expertise with one or more of the following scripting languages: PowerShell, command line, Linux, perl, bash, or csh
Expertise with mixed production environments running both Linux (preferably CentOS) and Windows Server is preferred
Proven experience with SQL and Tomcat is preferred
Expertise running mid to large scale implementation projects, often with tight deadlines
Strong communication and interpersonal skills; works well as part of a team


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